Top FAQ's

After you place your order for a Sleepypanda Mattress, we will ship the mattress right to your doorstep for free. Try it out in your home for 100 nights. If you don’t like or are not satisfied with the mattress within the first 100 nights, we will make arrangements for a free return pickup – and then refund the full amount paid toward the purchase of the mattress. Keeping it simple for you, the Sleepypanda way! 

To know more about our return policy, click here.

Yes, of course! During the trial period, if you are not happy with your purchase of a Sleepypanda Mattress, then we’ll take it back and refund the full amount to you. We will arrange a return pickup of the mattress at no extra cost.

You don’t need to compress and pack the mattress in the box. Our shipping partners will pack the mattress and ship it back to us, and we make all possible efforts to donate these mattresses that customers decide to return during the trial period to charities and organizations in need of beds.

With the help of innovative compression technology, we compress and pack your Sleepypanda Mattress in a box the size of a mini-fridge (16” x 16” x 45”) and ship it to your doorstep through one of our logistic partners.

Sleepypanda mattresses will be delivered at your doorstep within 5-7 business days. Once your mattress has shipped, we will provide you with information to track your order.

In order to easily ship your mattress, we compress the mattress and pack it in a box. Once you open the box, your Sleepypanda Mattress will do most of its expansion in the first 2-5 hours and will fully expand within 24-48 hours. Adjust the cover if it shifted in transit. Any wrinkles will soon disappear.

In a word: heavenly! Sleepypanda’s three layers of premium quality foam deliver unmatched comfort and contouring support. A perfect combination to ensure a great night of sleep. See what our customers think, click here.

In simple words, our focus is on eliminating the “middleman” and creating a lean supply channel and that’s why we sell our mattresses through online channels. We don’t have showrooms, salespeople, or any expensive infrastructure to maintain. As a result, we save money and this we share with you.

We have noticed that many pricey mattresses confuse you but don’t comfort you. This was the primary reason behind our quest to develop a mattress that provides comfort, therapeutic support, and is durable.

To keep you happy & healthy, Sleepypanda only uses premium-quality foam, conventional foam, and polyurethane foam.

Delivery and Returns

To best serve our customers, we ship your mattress from one of our hubs that is closest to your location in order to deliver your mattress in the shortest amount of time.

Purchases made directly at Sleepypanda.com and indirectly through our authorized retailing partners qualify for the 100-Night Trial. 

However, there is a difference in return processes between ordering through other authorized retailing partners and ordering directly at Sleepypanda.com.

If you purchased directly fromSleepypanda.com, then we will handle all aspects of your order and you can contact us by phone, email, or chat for assistance with returning your Sleepypanda Mattress.

If you purchased a Sleepypanda mattress through other retailing partners, then you are required to contact their customer care services. Our retailing partners will help you with the return or exchange of your mattress.

Sleepypanda Mattresses typically arrive at your doorstep within 6 to 7 business days, following your order. Once your mattress has shipped, we will provide you with information to track your order. The amount of time it takes depends on your location and pincode, but it will not exceed 10 days.

We work with multiple delivery partners to ensure your mattress is delivered right to your doorstep.

No. The mattress will not fit back into the box so feel free to use the box to make a cool spaceship or fort. When you are done using it, please make sure to recycle it.

Sleepypanda Mattresses are never resold. We either recycle the mattress or donate it to a charity.

Yes. Let us know if you want an exchange during your 100-Night Trial. We’ll process the difference between the two mattresses and either issue a refund if the new mattress of your choice is priced below the existing one or charge you extra if the new one is priced higher than the one you have. However, please keep in mind that this nullifies your 100 Night Trial for your second Sleepypanda Mattress.

No. Once the mattress has been unpacked it will not fit back inside the box. Don’t worry about a thing, we’ll pick it up in its expanded form and take care of the return.

If you’re having trouble receiving your Sleepypanda, call our customer support line or send us an email with your order information and we’ll work with our delivery partners to track down your package. In the event that this happens, we ask that you remain patient, since determining the location may take up to 2 days.

Not yet! However, we’re looking forward to soon expanding our shipping areas to outside of India.

Before Buying a Sleepypanda Mattress

Sleepypanda Mattress includes gel-infused memory foam that provides dramatically enhanced air flow and draws heat away from your body to keep you comfortable all night. Our mattresses also include a combination of proprietary conventional foam and polyurethane foam, which we believe will relieve pressure from your body more effectively than the typical latex foam mattress. Yes! That means no more aches and pains.

You can use your Sleepypanda on any slatted bed frame, box spring or even the floor. We suggest a surface that allows for air ventilation to prevent mold.

Yes, the Sleepypanda Mattress should work just as well as any other foam mattress.

Some people notice a “new mattress smell” for a few days, but it will disappear over time. Any smells that you notice with your Sleepypanda Mattress are normal when purchasing products that contain new foam. Our mattresses do not contain any harmful chemicals. We suggest airing out the mattress for a bit before you sleep on it.

The Sleepypanda mattress is not made of cotton, wool, or silk (the materials that typically attract dust mites and bedbugs). However, we cannot guarantee the mattress to be dust, mite, or bedbug resistant. If you are concerned about dust mites, we recommend a mite resistant mattress cover.

The mattress cover is designed for ultra-comfort but for the best experience, we highly recommend using a mattress protector and bed sheets.

Your Sleepypanda Mattress will be shipped in a box that is 21″ x 21″ x 44″ – the size of a large mini fridge.

Our mattresses sell for 1/3 the price of a traditional mattress so you are always getting a great deal. No hidden clauses or conditions.

Our cover surface is made from Knitted fabric that provides comfort, stretch and flexibility.

  • Comfort Layer – Viscoelastic Memory Foam provides enhanced air flow & draws heat away from your body.
  • Transition Layer – conventional foam with soft support like properties for just the right bounce.
  • Support Layer -Core support, this layer adds strength, durability and structure to the mattress.

If you think your Sleepypanda Mattress has a defect, shoot us an email ([email protected]) with pictures or call us (7760-887-7979) to let us know what’s going on. We’ll take care of everything.

Yes. Please call our customer support at 7760-887-7979 and they will take care of everything.

Yes, the Sleepypanda Mattress is available on other authorized online marketplaces. However, please note the differences in return policies.

Orders placed through other online marketplaces come with the same 100-Night Trial as orders placed directly at Sleepypanda.com.

About the Sleepypanda Mattress

We recommend that you do not remove the mattress cover. If you need to remove the cover for any reason, we recommend that you do not touch or place anything on the fire-retardant sock. The Sleepypanda Mattress fire retardant sock contains small amounts of fiberglass, which makes the mattress fire retardant (the fiberglass allows us to sell a safe mattress without using harmful chemicals). The small amounts of fiberglass will not affect human health while sleeping, but you should not touch or place fabrics directly on the fire-retardant sock

All foams used in theSleepypanda mattress are of premium quality, which means that they meet rigorous standards for minimizing off-gassing. Our mattresses are made without harmful chemicals such as formaldehyde, ozone depleters, heavy metals, and certain flame retardants that may cause cancer and genetic defects.

We recommend removing the mattress from the box as soon as you receive it at your doorstep. If you’d like to wait to open your Sleepypanda, we recommend unpacking the mattress within the first three weeks.

Whether you’re happy or dissatisfied with our mattress, we’d like to hear from you. Please leave a review on our website at Sleepypandaindia.com/reviews or contact us on 7760-887-7979 directly to provide feedback.

If you need to clean your mattress, just spot clean the stain using cold water and a gentle detergent. Make sure the cleaned area is completely dry before replacing the cover or placing sheets back on the mattress. Please DO NOT machine wash or dry the mattress cover.

Nope! The Sleepypanda Mattress isn’t designed to be flipped. If you and your partner have a significant difference between weights or if you sleep on one specific side of the mattress, we do recommend rotating the Sleepypanda Mattress every 3-6 months.

With all mattresses, there will be a chance of mildew due to the decreased airflow, especially over an organic surface. If you live in a humid climate, we recommend using a bed frame. If you do choose to use it on the floor, we recommend propping up your mattress to refresh airflow.

Absolutely! Use your mattress however you’d use any other mattress.

We suggest airing out the mattress for a bit before you sleep on it. The smell comes from foam being packaged and doesn’t contain any harmful chemicals. The “new mattress smell” will disappear in a few days.

  • Please click here for complete instructions to set up your Sleepypanda Mattress.

No. TheSleepypanda core is wrapped in a flame retardant sock that is not treated with chemicals. If a fire does occur, the sock will melt on itself and suffocate the fire.

Sleepypanda Mattresses are manufactured in various locations across India.

Sleeping on your Sleepypanda Mattress

The top layer of the mattress is made of a 1.5″ proprietary, gel-infused viscoelastic layer. This layer provides for dramatically enhanced air flow and draws heat away from the body, keeping you comfortable all night long.

Since every medical condition is different, it’s difficult to say for sure. Consulting a doctor may be a preferable option, but feel free to call in and talk to us about your medical problems – we may know of other customers with similar concerns. The only way to truly know if a Sleepypanda Mattress is the right fit is to try it out, so take advantage of our 100-Night Trial.

The Sleepypanda Mattress was designed to comfortably support two people weighing up to 120 kgs each.

If you are switching from a lifetime of sleeping on an innerspring mattress to sleeping on a memory foam mattress, a break-in period where your body adjusts to the new support is common because the materials have not had time to soften and conform to your body.

It is recommended to try a memory foam bed for at least 30 days, and that’s why the 100-night trial period is valuable.

The old mattress you’ve been sleeping on for years has adjusted to the shape and size of your body as well as your sleeping positions. After years of repeated use, materials compress and no longer adequately support your body. That indentation left by your body may cause sagging and reduce the quality of your sleep.

A new pair of shoes often requires a breaking in period. The same principle applies to your new mattress; it may not feel comfortable until the materials have stretched and softened.

The break-in period allows time for your body to adapt to your new mattress, but also for it to adjust to you. If your old sleeping surface was beginning to break down, your body might have overcompensated to make you feel comfortable. A new sleeping surface means your body may have to readjust to the support of your new mattress.

The Sleepypanda Mattress has more movement isolation than a typical spring mattress, but that doesn’t mean it’s a stiff mattress. We focused on balancing movement isolation with memory foam. If there’s someone more than six inches away from you, you won’t feel or hear a thing.

Nope. Sleepypanda Mattresses are made with high quality foams designed to last for years. We offer a 10-year warranty so you can rest assured that you’re getting a great mattress.